I actually genuinely love dealing with angry and aggressive customers because it’s SO funny. They always come in with a specific level of energy and they expect whoever they deal with to be scared of them and then when I’m clearly not physically or emotionally intimidated they get SO flustered and start doing the weirdest shit to regain power in the situation. Like there’s absolutely nothing you could do to me in this coffee shop that would ever even make my Top 10 Scariest Interactions With People but by all means, keep faking that phone call to your boss who apparently knows the Starbucks mermaid personally.
I also love doing it because I know all my coworkers can get really upset when people treat them like that, which is totally understandable. So instead because they know I don’t mind they’ll just call me in and then gather round to watch like it’s a boxing match
(via heart)
